Complaint Procedure and Mechanism

A complaint is an individual right. Therefore, the complainant is under our guarantee and responsibility. The complainant cannot be held liable for submitting a complaint. QS Mikro Dağıtım A.Ş. is committed to providing services at the highest standards. In this regard, as a company holding the ISO 10002 Quality Certification, we aim to maintain customer satisfaction at the highest level. If you are not satisfied with the service provided, we will do our utmost to resolve your complaint quickly, fairly, and transparently. QS Mikro Dağıtım A.Ş. will investigate and resolve all complaints in a competent, diligent, and impartial manner. Complaint procedures and mechanisms are publicly available in local languages. If you have a complaint;

Please inform or contact our Customer Representatives. musterihizmetleri@quickshipper.com
Rabia YAHNİCİ +90 552 688 61 53
Elif CAN +90 552 204 59 44
Banu SALİHOĞLU +90 533 336 48 55

Our customer representatives will respond to the complaint within 1–3 days. If they are unable to provide a solution, they will directly contact the personnel listed below on your behalf.

If you are unable to receive sufficient support from our Customer Representatives, please contact us directly.